Participating Frequently

Question

Please Help Me! Error 1391!

Forum|Forum|19 years ago
October 11, 2006
3 replies
1769 views

Hello!
Sorry for my bad english!!!!
I use RoboHelp X4 for WORD.
I continue get this error 1391 and I can't save my document.
During the saving Robohelp tell me (italian):
Impossibile completare il salvataggio a causa di un errore di permesso di file e:\....\MyDoc.rtf
that traslate is (about!!)
Impossible teminate save because append an error on right file e:\...\MyDoc.rtf
and then tell me (english):
RoboHelp received Word error 1391. If you continue to get this error, contact eHelp Corporation for Technical Support
Before i ask to you because I don't speake english very well!
Thank you very much, Alessandra

RH for Word

This topic has been closed for replies.

Peter Grainge

Community Expert

OK I have now seen the project.

The problem is because you are pasting images into your Word document. You must insert them via the RoboHelp menu in Word (or the RH icon). Second, it is essential that when you compile, you first go to the RoboHelp menu and select the True Code view so that you see text in your document rather than the image. Your project will then compile with the images showing.

Out of interest, what part of Italy are you in?

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A

aleCJBAuthor

Participating Frequently

Thankyou very much!!!!!!!
Then i try to work how you learn me!!!
Thankyou!!!!

I live in Brescia near Milano and near Garda's lake!
My city is small but is very very nice.
Where did you come, in Italy ?
Where are you from?
Bye bye, Alessandra

Peter Grainge

Community Expert

A long time since I visited that part of Italy. My recent trip was to Sorrento.

I live in Guildford, Surrey, UK. About 35 miles south west of London.

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Peter Grainge

Community Expert

I am sorry but I don't know what error 1400 is. What you are seeing with your CPU stats though is perfectly normal.

Create a new project without any images and see if you have any problems there. Then introduce a few images and see what happens.

Post back with the results.

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A

aleCJBAuthor

Participating Frequently

I have already try with a new project, but when I put many image in a topic he problem happend.
Are there a limit for the images in a topic?
Now I try with many topic with few imge. I hope.
Thankyou very much! Alessandra

Peter Grainge

Community Expert

Hello!
The project zipped is 1524 KB.
Thankyou Alessandra

OK email it to me but please DO NOT send the email until the end of your working day today.

Just click my username to create the email.

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Peter Grainge

Community Expert

Welcome to the forum

I have just come back from a holiday in Italy so let's see if I can help you.

A little bit of Googling indicated that a Word user had this problem with a file that was on a network. Is your RoboHelp project on a network? Not good. Move the project to your hard disk and see if it recovers.

If that is not the problem, what version of Word are you using?

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A

aleCJBAuthor

Participating Frequently

Thankyou very much for your answer!
I have my project on my Hard Disk!
I use Word 2000 (9.0.6926 SP-3).
The problem append when I put many big immages in a topic.
Than you, Alessandra

Peter Grainge

Community Expert

Are the images displayed in your topics are you showing the true code? It's an option on the RoboHelp menu in Word. Change to code and it will probably then compile OK.

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